New Sign-In Attempt Notification
What Is This?
Shifter sends a sign-in notification to a user’s email address when the system detects a suspicious sign-in—such as one from a different location, a different web browser, or any other unusual or high-risk sign-in. This new feature is designed to enhance security and is not intended for sending emails, providing an alternate email address, or customization purposes.
What to Do
If you receive an email titled “New Sign-In Attempt on Shifter,” you have the following two options:
- A: This was not you
- B: This was you
A: This was not you
We strongly recommend that you change your password and report this login attempt as malicious. For more details, please refer to the section highlighted in the orange box in the screenshot below.
Click the link to change your password: If this login attempt was not made by you, you must change your password and click this link to notify us.
B: This was a login attempt made by you
Please refer to the section highlighted in the green box in the screenshot below: If this login attempt was made by you, you can click this link to let us know.It may be a false positive. Please notify us that this sign-in was made by you.
Sample email: “New sign-in attempt on Shifter”
