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    • About
    • What is Shifter
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    • Key Features
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    • External Integrations
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  • An "Request failed with status code 500" error appears when downloading an automatic backup

  • Automated Backups

  • Backing Up and Restoring WordPress Sites

← Return to the Shifter Official Documentation

  • Shifter Basics
    • Can I use Japanese characters in URLs or filenames?
    • Shifter Shared Responsibility Model
    • WordPress Update Policy (Shifter-Hosted)
    • Is Shifter a hosting service?
    • Why does the site’s web address change?
    • About DDoS Attack Protection Services
    • Can Shifter protect against Layer 7 DDoS attacks?
    • How to Manage Shifter
    • What Is Shifter?
    • About WordPress Updates​
    • Maintenance, Support, and Service Uptime
    • Shifter’s Security Initiatives
    • Generation Time
  • Permalink Settings
    • Restrictions on Permalink Structure Settings
  • Shifter Key Features
    • How to Download Files from Your Shifter Site
    • How to Publish an Artifact at a Specified Date and Time
    • How to Manually Deploy Artifact to a Live Site
    • How to Launch and Access WordPress
    • Shifter’s CDN Support
    • Free Trial
    • About Gzip Compression
    • Creating a Site with Shifter
    • Deletion Protection
    • Deleting a Site
    • Republishing Content After Deletion
    • Security Headers Provided by the Default Policy
    • New Sign-In Attempt Notification
    • URL Preview
    • Adding and Excluding URLs
    • How to Update and Publish Only Specific Pages
    • Active User Display and Operation Warning Modal
  • Quick Start
    • Shifter Site Settings Screen
    • Is there an additional charge for using SSL?
    • Simple Basic Authentication for Shifter Static Sites
    • Creating an Artifact Deployment
    • How to Disable Automatic Artifact Deployment
    • Automatic Publication of Artifact Deployments
    • Automate WordPress Backups
    • Enabling the Classic Editor Plugin
    • How to Find Your Site’s IP Address
    • Steps for Creating and Publishing Your First Website
    • Why does my WordPress container stop?
    • Create and Publish a New Deployment (Content Staticization)
    • Deleting an Artifact
    • Creating a Site with Shifter
    • How to Create a New Account
    • How to Use the Free Trial
    • How to Create and Publish a New Site on Shifter
    • How to Launch WordPress
    • How to Publish a Post in Shifter
    • How to Share Access to the WordPress Admin Dashboard Using the Magic Link Feature
  • Single Sign-On (SAML)
    • How to Cancel Single Sign-On (SSO)
    • How to Set Up Single Sign-On (SSO) Using SAML 2.0
    • SAML Authentication: Steps in Okta
    • SAML Authentication: Steps in Auth0
    • SAML Authentication: Steps in Azure AD
    • GMO Trust Login
    • Role Configuration
  • Webhooks
    • Steps for Configuring New Webhooks
    • Format of Data Sent via Webhooks
    • How to Automatically Trigger a Configured Webhook
    • How to Disable a Configured Webhook
    • How to Manually Run a Configured Webhook
  • Troubleshooting
    • Common Issues and How to Resolve Them
    • Emergency Response
    • Sharing Shifter Magic Links
    • What Happens If Storage or Data Transfer Exceeds the Plan Limit?
    • Resetting Your Password
    • Restoring a WordPress Backup
    • Sharing Site Access with Shifter Support
    • Sharing Access to the Shifter Support Team
    • How to Check Data Transfer and Storage Usage
    • Error: The index content has been overwritten
    • Enabling Debug Mode in Shifter
    • Exporting Access Logs
    • Viewing and Saving PHP Error Reports
    • Canceling a Build Deployment
    • Troubleshooting When Recent Changes Don’t Reflect
    • Did Your Site Disappear from the Dashboard?
    • “509 Bandwidth Limit Exceeded” Error – How to Fix It
    • Access Denied to WordPress: Caused by BASIC Authentication
    • Emergency User
    • Clearing the Shifter Dashboard Cache
    • Solutions for Timeouts During Artifact Generation or Publication
    • How to Resolve the “Operation is not allowed with your current plan” Error When Attaching a Domain
    • How to Fix the “The content of index has been replaced by some plugin” Error
    • Requirements for Applying a Domain to a Site
    • What to Do If Images Inserted in the Editor Are Not Displayed
    • How to Check the Artifact ID
    • How to Find Your Site ID
    • How to View PHP Error Logs
    • How to Use Safe Mode
    • What to Do If WordPress Gets Stuck on the “Loading” Screen
    • How to Grant Technical Support Access to Your Site
    • Enabling Debug Mode
    • What to Do When You Exceed the CDN Bandwidth Limit
    • How to Resolve the “509 Bandwidth Limit Exceeded” Error
    • Avoiding the “CNAME Already Exists” Error When Attaching a Domain
  • Contact Forms
    • Creating a Contact Form Using Kwes
    • Creating a Contact Form Using Formspree
    • Creating a Survey Form with Typeform
    • Compatibility Between Shifter and Gravity Forms
    • Form.run Setup Instructions
    • Configuring espar form and Integrating It into Your Shifter Site
  • Site Search
    • WordPress Site Search on Shifter
    • How to Set Up Shifter Algolia Search
    • How to Set Up Site Search with Shifter Algolia Search
    • Shifter Algolia Search
    • Algolia
      • Integrating Algolia Search with WordPress
    • WP Serverless Search
    • Integrating Google Custom Search into WordPress
    • Shifter Algolia Search
      • If the Number of Records or Search Requests Exceeds the Limit
      • FAQ: Shifter Algolia Search Integration
      • How to Add Search Records and Search Requests
      • How to Set Up Site Search Using Shifter Algolia Search
  • Static Generation & Deployment
    • JSON REST API Error Codes
    • Error Messages from the Generator and How to Resolve Them
    • How to Delete a Published Site from Shifter CDN
    • How to Republish Content After Deleting It
    • Automatic Deployment Settings for Artifacts
    • How to Convert WordPress to Static Pages and Publish Them
    • Shifter’s Manual Deployment Feature
    • Artifact Preview Feature
    • How to Publish a Site on a Specified Date and Time
    • Tips for Reducing the Time Required for Staticization
    • How to Download a Staticized Site (Artifact)
    • Installing and Configuring the WP Sitemap Configuration Plugin
    • About Shifter’s robots.txt
  • Backups
    • An “Request failed with status code 500” error appears when downloading an automatic backup
    • Automated Backups
    • Backing Up and Restoring WordPress Sites
  • Account
    • I want to cancel my Shifter subscription (or delete my account)
    • Upgrading or Changing Your Site Subscription
    • How to Close Your Account
    • How to Delete Your Shifter Account
    • Notification Regarding Exceeding Account Capacity Limits
    • About Shifter’s White-Label Support
    • How to Download an Invoice from Shifter
    • Resetting/Changing Your Username
    • How to Update or Change Your Credit Card Information
    • Add or Edit Billing Information on Receipts and Invoices
    • Add or Edit Billing Information on Receipts and Invoices
    • Add or Update Billing or Payment Information
    • Applying a Coupon Code
    • Transferring and Assigning Site Ownership
    • Enabling Multi-Factor Authentication/Two-Step Verification in the Shifter Dashboard
    • Enable the “Pay-as-You-Go CDN Transfer Option”
    • How do I cancel, delete, or deactivate my account?
    • Errors Related to Credit Card Information Setup
    • Enabling Time-Based One-Time Password (TOTP) Two-Factor Authentication
    • How to Switch from SMS to TOTP for 2FA Setup
    • Login Error After Updating Your Registered Email Address: “User does not exist.”
    • How to Reset Your Shifter Account Password
    • How to Transfer a Site or Change Ownership
    • How to Delete (Cancel) Your Shifter Account
    • Deleting a Site
  • Plans & Payments
    • Custom Plans
    • How to Apply a Coupon Code
    • Disabling the Pay-As-You-Go CDN Data Transfer Option
    • How to Add or Edit Receipt and Invoice Information
    • Free Trial and Free Tier
    • About Shifter Pricing
    • Payment for Shifter Services
    • How to Change Your Plan
    • Enabling the “Pay-As-You-Go CDN Data Transfer Option”
    • How to Register or Update Payment Information
  • Team Features
    • Re-adding Members to the Default Team
    • Introducing the Shifter Team
    • Inviting Users to a Team
    • Creating a New Team
    • Creating a Shifter Account
    • Add a Site to an Existing Team
    • How to Add and Edit Roles
    • Introduction to the User Roles Feature
    • Creating a New Team
    • How to Delete a Team
    • Adding a Site to a Team
    • Is there a way to add more members to a team?
    • Removing Users from a Team
    • Permissions That Can Be Assigned in the Team Feature
  • Migrating WordPress to Shifter
    • Migrating to Shifter Using the All-in-One WP Migration and Backup Plugin
    • Checklist for Migrating Your Site to Shifter
    • Upgrading to the All-in-One WP Migration and Backup Pro Plugin
    • Excluding Folders When Migrating with All-in-One WP Migration and Backup
    • Checklist Before Migrating to Shifter
    • How to Migrate a WordPress Site to Shifter
    • Tips for Migrating Large Sites to Shifter
  • Custom Domain Setup Guide
    • Shifter Domain and DNS Settings Frequently Asked Questions (FAQ)
    • Attaching, Detaching, and Deleting Domains
    • Redirects in Shifter
    • How to Set Up a Custom Domain in Shifter
    • Specifying Custom Domain Names in Shifter
    • Specifying Domain Names in Shifter
    • Assigning a Custom Domain to Shifter
    • About SSL Registration for Domains
    • Using Your Own SSL Certificate (e.g., EV SSL)
    • Specifying Custom Domain Names in Shifter
    • How to Set Up a Custom Domain
    • 1. Register a domain in the Shifter dashboard
    • 2. Register the verification DNS records with your DNS server
    • 3. Apply the domain to your site
    • 4. Register the public DNS records with your DNS server
    • Detaching, Unlinking, and Deleting Domains
    • Manually Applying a Custom Domain to an Artifact
    • Value Domain
    • Assigning Alias Domains
    • Automatic Deletion of Domains and Certificates That Have Timed Out During Validation
    • AWS Route 53
    • Accessing the WordPress Admin Panel via a Custom Domain
    • How to Change a Domain Name on a Live Site
    • Cloudflare DNS
    • Configuring ALIAS Records on MuuMuu Domain
    • Configuring ALIAS Records in AWS Route 53
    • Redirecting a Domain on GoDaddy (From a Non-www Domain to a www Domain)
    • Domain Redirects in Google Domains (From Apex/Naked Domain to Domain with “www”)
    • GoDaddy
    • Google Domains
    • How to Redirect from Non-www to www, or Vice Versa
    • Name.com
    • About SSL Certificates
    • Redirects Between Domains with and without “www”
    • Switching to an Added Domain
    • How to Check Verification Records
  • Integrations
    • Redirects Using the Redirection Plugin
    • Creating a Contact Form with Formspree – Shifter
    • Creating a Contact Form Using Kwes – Shifter
    • Shifter and WooCommerce Compatibility
    • Using Google Site Kit – Shifter
    • WordPress E-commerce on Shifter
    • Zendesk for WordPress
    • Using Disqus with Shifter
    • Integrating the Shopify “Buy Button”
    • Sign up for HubSpot and integrate live chat with WordPress
    • Snipcart Integration
    • codoc Integration
    • Integrating with Convert Calculator
    • Embedding Google Forms Using Formfacade
    • Using Facebook Comments with WordPress on Shifter
    • Form Mailer
    • Freshchat Integration
    • Freshdesk Integration
    • Migrating a WordPress Site with Disqus Comments
    • Posting to Social Media Using IFTTT
    • Posting to Social Media Using Zapier
    • Qubo
    • Setting Up a HubSpot Form
    • Generate and Deploy llms.txt
    • Exporting Access Logs
    • How to Set Up Redirects Using the Redirection Plugin
    • WordPress Plugins Not Recommended for Use with Shifter
    • Using WordPress Plugins with Shifter
  • Development
    • Enabling Shifter Media CDN: Benefits and Considerations
    • About Shifter Send Webhooks
    • An Overview of WordPress PWAs
    • Manually Resend or Send a Webhook
    • robots.txt Specifications
    • Selectively Control Static Content in Shifter Generator Settings
    • Pagination in Shifter
    • Shifter and .htaccess File Support
    • Enable the “Pay-As-You-Go CDN Transfer Option”
    • Creating a Multilingual WordPress Site with Polylang
    • Additional Steps Before and After a WordPress Upgrade
    • Adjusting Shifter Generator Settings
    • Supported File Formats
    • Support for URLs with Trailing Slashes
    • Configuring the Polylang Plugin
    • How to Create a Progressive Web App Using WordPress on Shifter
    • How to Check Storage Usage in Your Installed WordPress Directory
    • Blocking Access by Search Engine Crawlers
    • About Ad Functionality in Shifter
    • About Shifter’s White-Label Support
    • Shifter and WP REST API Support
    • Best Practices for WordPress Plugins with Shifter
    • Common WordPress Plugins That Are Incompatible with Shifter and Their Alternatives
    • Support for Shifter and wp-cron
    • Limits on the Number of Revisions for Posts and Pages
    • List of Plugins Forced to Be Disabled During WordPress Startup or Artifact Generation
    • Important Notes on WordPress Pagination
    • Shifter CLI
    • Shifter-Compatible Plugins
    • Integrating Weglot and Shifter
    • Detecting Access When the Generator Creates Artifacts
    • About WordPress Sitemaps in Shifter
    • WordPress URLs and Dashboard URLs
    • XML Sitemap (Google Sitemap XML)
    • Yoast SEO
    • Understanding Domain/SSL Certificate Verification Statuses
    • Renewing an Expired DNS Verification Code
    • Updating the Permalink Structure and Disabling the Redis Object Cache
    • Upgrading from Legacy Plans to Current Plans
    • Using the Shifter Outgoing Webhook Generator with Netlify
    • Using WordPress RSS Feeds with Shifter
    • Webhook Response Statuses
    • Staticforms
    • Integrating Stripe Payment Link with Shifter
    • Publishing to a Subdirectory
    • Shifter Update Information
    • Shifter and the AMP for WordPress Plugin
    • Swapping the Primary and Alternate Domain Names
    • Shifter Maintenance Notice: System Maintenance for the Implementation of Email Sign-In
    • Shifter Generator v2.0 Released!
    • A 404 error occurs when accessing the homepage
    • Shifter Migration Troubleshooting Checklist
    • Troubleshooting Custom Domains
    • Troubleshooting: Migrating a Site Using All-in-One WP Migration and Backup
    • Troubleshooting Sitemaps
    • Troubleshooting the Generator
    • Shifter CDN Cache TTL
    • Unblock Pop-up Windows
    • Shifter Now Supports AMP for WordPress
    • Running a Webhook When WordPress Starts
    • Shifter API
    • Shifter GitHub Plugin/Theme Installer
    • Shifter Glossary
    • An Overview of Shifter Local
    • An Overview of Shifter Magic Links
    • Shifter Media CDN and WebP Support
    • Shifter Media CDN
    • 500 Error: Access to WordPress Denied
    • Accessing a Shifter Static Site in a Subdirectory via a Reverse Proxy
    • Ads.txt Manager
    • Shifter Future Publish Plugin
    • About SSH/SFTP Access
    • Configuring Permalink Structures
    • Page Builders and Shifter
    • Does Shifter work with sites other than WordPress?
    • Changing the Language of Your WordPress Site
    • Converting Artifacts for Subdirectories and Publishing Them to External Servers
    • Creating a Custom 404 Not Found Page with Shifter
    • Creating an Order Form with Typeform
    • Custom WordPress Plugins on Shifter
    • An Example of a Custom WordPress Theme Development Workflow
    • Custom WordPress Themes on Shifter
    • Debugging Generator Errors in Shifter Local
    • Developing Custom WordPress Themes and Plugins with Shifter (Using the GitHub Integration Plugin)
    • Exporting Media from Shifter Media CDN
    • About Shifter Pricing
    • How to Access Debug Data Using the Health Check WordPress Plugin
    • How to Assign a Domain as an ALIAS Record
    • How to Check If Automatic Publishing Is Enabled for a Site
    • How to Manually Edit robots.txt
    • How to Enable IPv6
    • How to Create a Shifter Site
    • How to Reset All WordPress Content (Shifter)
    • How to Find the Path to an XML Sitemap
    • Improvements to WordPress Pagination Support and Shifter-Local Update
    • Deprecated or Incompatible WordPress Plugins in Shifter
    • Integrating Square Market with WordPress to Power E-Commerce with Shifter
    • Introducing the Shifter Support Plugin for On-Demand Artifacts
    • Migrating WordPress Content to Shifter Using the WordPress Importer Plugin
    • Migrating Media from Shifter Media CDN to WordPress Local Storage
    • Migrating Offloaded Media to Shifter CDN
    • MuuMuu Domains
    • Namecheap
    • Release Notes – October 27, 2016
    • Resolving 400 Errors in GeneratePress
    • Resolving Deprecation Notices
    • Shifter and gzip Compression
    • Shifter API Rate Limits
    • Zendesk for WordPress
    • What Is a WordPress PWA (Progressive Web App)?
    • Deleted or Disabled Plugins
    • How to Check Storage Usage for Your Installed WordPress Directory
    • How to Create a Multilingual WordPress Site Using Polylang
    • Adding Custom URLs to the Staticization Target
    • Sites Not Well-Suited for Shifter (Shifter Anti-Patterns)
    • File Types You Can Upload
  • FAQ
    • Frequently Asked Questions

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